Suppliers sent it 556,624 disconnection orders, of which 320,387 were executed. In 2023 there were 627,148 orders and 327,161 disconnections; in 2022, 370,980 and 255,070.
The figures cover low- and medium-voltage connections, so businesses as well as homes, and do not show the reason for the order. In 2024 there were also 401,071 reconnections.
The order starts with the supplier. Under ΔΕΗ's (PPC) terms for connections up to 25 kVA (standard contract, version 03.2022) the steps are: the next bill shows the overdue amount marked "DISCONNECTION NOTICE"; if a second deadline also passes, the supplier may ask the network operator to deactivate the meter, and the order is notified to the customer; if the debt is not paid within ten days of that notification, the contract may be terminated. For vulnerable household customers the contract rules out such an order from November to March and in July and August. Other suppliers may have different terms.
At the end of 2024, overdue consumer debts to suppliers stood at 3.39 billion euros: 1.74 billion from current and 1.65 billion from former customers, across all voltage levels. They include businesses; the household categories account for about 1.05 billion.
Sources: ΡΑΑΕΥ (RAAEY, National Report to the European Commission, with ΔΕΔΔΗΕ data; 2022 and 2023: interconnected system only, 2024: islands included; Retail Market Report 2024), ΔΕΗ (PPC; standard supply contract, 03.2022).
